We all love Kai, the charismatic frontman for the Digital Rev video crew–or at least most of us do. Currently at the top of the Photo section on Reddit is a post from an angry Digital Rev customer. Pretty in White is a small team of photographers making just such a complaint. They purchased a camera from the company and then ran the serial number through Stolen Camera Finder, only to find other images shot from the camera on the web. The photos were all shot during a filming that the company does to create content.
The problem? They sold the camera as new. Now realistically, they should have brought this problem to Digital Rev first instead of creating a stink about it on the web, but it goes to show that there is a problem somewhere in their customer service. Let alone, this is a very odd and unusual case–having worked on the camera retail side of things this one come as truly shocking. Many camera retailers have relationships with Canon and Nikon where if a camera is used for a loaner or reviewer purposes, it can then be sent back to the manufacturer and switched out for a new one. This is partially how many companies build an affiliate relationship program with websites (such as Phoblographer.) So why didn’t this camera get sent back? We’re not sure; but we doubt that it was intentional fraud.
In the end, this really just sounds like bad customer service; and at least some money should be returned to the purchaser.