Canon is issuing product advisories on their flagship cameras: the 1D C and 1D X. Since they’re both essentially the same camera, it only makes sense that the issues are affecting both products. The advisory has to do with problems with the viewfinder and then autofocus not locking. The latter is one that I’d personally be livid with if I were a pro purchasing that camera.
Of any cameras that Canon has put out in the most recent years, these two seem to be the most controversial. First there was autofocusing problems with their own speedlites that needed to be corrected and then there are issues regarding the latest 1D C firmware and it needing to be done by CPS only.
More details are after the jump.
This notice is to proactively inform our customers of the details of the phenomena described below along with Canonâs support actions. Because we value the trust our customers have placed in us, we are dedicated to continuously improving product quality and delivering industry-leading service and support. We offer our sincerest apologies to any customer who may be inconvenienced.
Affected Products
EOS-1D X Digital SLR Camera
EOS-1D C Cinema EOS Camera
Phenomena
In some units of the models listed below, there is a possibility that the following phenomena may occur due to wear caused by insufficient lubrication within the cameraâs driving mechanism.
1. AF searches but does not lock in on the subject.
(Caused by minute particles produced by wear mentioned above.)
2. The image shown in the viewfinder is âblurryâ or ânot steadyâ.
(Occurs if wear progresses.)
Potentially Affected Products
1. EOS-1D X: If the sixth digit of the serial number is â1â, â2â, â3â, â4â, â5â, â6â or â7â, the phenomena described above may occur.
2. EOS-1D C: If the sixth digit of the serial number is â1â, the phenomena described above may occur.
NOTE: If the cameraâs battery compartment contains one of the markings illustrated below, the camera is NOT affected by the
phenomena described above even if the sixth digit of the serial number is one of the numbers mentioned above.
Markings of UNAFFECTED cameras
|
|
An âAâ mark |
A black mark on the silver bracket |
Support
Potentially affected cameras will be inspected and repaired free of charge. If you own one of the potentially affected cameras please contact our Customer Support Center.
This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.
Please register the EOS-1D X and the EOS-1D C. By registering, we will be able to notify you via email when service updates are available.
Thank you,
Customer Support Operations
Canon U.S.A., Inc
Canon EOS-1D X Digital SLR Camera | |
Contact Information for Inquiries | |
Canon Customer Support Center | |
Phone: | 1-800-OK-CANON |
1-800-652-2666 | |
TDD: | 1-866-251-3752 |
Email: | carecenter@cits.canon.com |
For additional support options:Â www.usa.canon.com/support |
Canon EOS-1D C Cinema EOS Camera | |
Contact Information for Inquiries | |
Canon Customer Support Center | |
Phone: | 1-855-CINE-EOS (toll free) |
1-855-246-3367 | |
TDD: | 1-866-251-3752 |
Email: | CinemaEOS@cits.canon.com |
For additional support options:Â pro.usa.canon.com/support |
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