Canon Says That the 5D Mk III and 1D X Aren’t Up to Standard When Focusing with A Speedlite

Chris Gampat The Phoblographer Product photos Canon 5D Mk III (2 of 10)ISO 200

Today, Canon issued a statement regarding the 5D Mk III and 1D X and focusing with speedlites. Apparently, they don’t focus as fast as older DSLRs would. After some evaluating, the company is now declaring that there is a problem that will be addressed with a firmware update.

The firmware is supposed to come later on this year, but what they’re not being clear about is which Speedlite the problems are occurring with.

More details after the jump.

Thank you for using Canon products.

Affected Products
EOS 5D Mark III Digital SLR Camera
EOS-1D X Digital SLR Camera

Details
Depending upon the shooting conditions, it may take slightly longer for the EOS 5D Mark III and EOS-1D X digital SLR cameras to acquire focus when using the Speedlite’s AF Assist Beam, compared with that of the EOS 5D Mark II and EOS-1D Mark IV digital SLR cameras using the Speedlite’s AF Assist Beam.

We are developing a solution to enhance the focusing feature for the EOS 5D Mark III and EOS-1D X and plan to release a firmware update based on following estimated schedule:

EOS 5D Mark III: (estimated) Late April, 2013
EOS-1D X: (estimated) Late May, 2013

Support
This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.

If you have not already done so, please register your Canon EOS 5D Mark III Digital SLR Camera or your Canon EOS-1D X. Digital SLR Camera. By registering, we will be able to notify you via email about future service upgrades.

Thank you,
Customer Support Operations
Canon U.S.A., Inc.

Contact Information for Inquiries
Canon Customer Support Center
Phone: 1-800-OK-CANON
1-800-652-2666
TDD: 1-866-251-3752
Email: carecenter@cits.canon.com
For additional support options: www.usa.canon.com/support

 


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