It’s one of every photographer’s nightmares: finding that all your gear is suddenly gone. Unfortunately, it seems that the TSA/JetBlue may have given themselves some early Christmas gifts–or at least that’s what Fine Art Photographer Jess T Dugan claims according to his blog post.
The story is really quite thrilling and in a nutshell, Dugan checked in her camera bag (something we all dread doing) and it came back empty once she got off the plane. Jess has insurance (as do I, and I personally recommend State Farm) but she’s only insured for a certain amount of the gear. She sent their customer service an email and also CC’d a bunch of the big wigs over at Jet Blue about it. The kicker is where they respond, “We certainly do not allow or promote any type of disrespect toward our customers’ belongings.” and continue to say that if she has evidence, it should be reported to the police. JetBlue also very nicely seems to say that they don’t care.
Personally, I’ve yelled at many TSA agents about manhandling my gear. But this just seems like gross disrespect; and I hope those thieves pay for holding up an artist’s work progression like this.