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Canon Reportedly Charges Customers for Repair of Flawed Lenses With Known Issues

by Kevin Lee on 04/07/2014

Canon Lens Upgrade Path

Last week we found out the Canon 1D X and 1D C were having autofocusing issues in subfreezing temperatures. Now Canon Rumors has uncovered another set of internal documents that claim Canon is charging customers for repairs on lenses and camera bodies with known issues. The same source that tipped off Canon’s freezing camera problems alleges that the Japanese camera company is charging customers $250-$450 for these repairs out of warranty.

Canon Rumors received several documents that cover various Canon lenses and camera bodies. Supposedly there’s even a glut of documentation on the EOS-1D X mirrorbox alone. The most damning thing about this whole situation is Canon, allegedly, is not fully disclosing the design flaw to the customer and simply passing the bill to them.

While this all sounds really weird, it is also quite unnerving.

Via Canon Rumors

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